FirstBank Fraud Prevention Representative in Lakewood, Colorado
Requisition Number 18-1064
Post Date 9/12/2018
Title Headquarters Staff
Title Detail Fraud Prevention Representative
Description As a Denver Post Top Workplaces award winner seven years in a row (2012-2018), FirstBank provides many great benefits for being a part of our family. From competitive salaries, an employer contributed 401k and Employee Stock Ownership Plan, to annual holiday parties and more, you will be appreciated and feel at home at FirstBank.
Fraud Prevention Representatives focus working with FirstBank customers and/or branches by reviewing and making decisions on high risk transactions across all channels in an effort to minimize losses. They are also responsible for communicating with various law enforcement groups, attorneys, and governmental agencies in an effort to produce requested documents.
Essential Duties and Responsibilities:
Review customer transactions in an effort to identify fraudulent activity, such as: account takeover, theft, and other similar risks.
Make decisions on the legitimacy of high-risk transactions using available resources to investigate suspicious activity.
Provide timely communication to customers and/or other employees regarding fraud situations.
Work closely with 24-Hour Call Center, branch employees, Anti Money Laundering department employees, other centralized departments, and customers in regards to fraudulent activity.
Continuous work to prevent or recover losses caused by fraudulent activities.
Balance customer service and risk management in every decision within role.
Fulfill subpoena, court order, and search warrant requests.
Perform other duties and projects as assigned.
Understand and comply with all provisions of the Safety in the Workplace policy.
The position includes FirstBank Headquarters employee benefits such as: FirstBank Fitness Center, Craft Café and Deli, Game Room, 4th floor Rooftop Patio, RTD/Lightrail Eco Pass with free shuttle to work from Oak Street Station.
Welcome to FirstBank Incentive – As of April 2, 2018, full-time new hires will receive $500 and part-time new hires will receive $250 payable on the employee’s first paycheck. Certain restrictions may apply.
Requirements Preferred Requirements:
Customer service or banking experience
Previous experience analyzing data with inconsistencies
Excellent written and verbal communication
Proficiency with Microsoft Office, specifically Excel
Knowledge and Skills:
Multi-tasking within multiple systems
Ability to work independently and within a team
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:
• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information
Work Hours Monday through Friday
Part Time No
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
FirstBank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with FirstBank’s legal duty to furnish information. 41 CFR 60-I.35(c)