FirstBank Client Systems Administration Assoc Analyst in Lakewood, Colorado

Requisition Number 18-0806

Post Date 9/4/2018

Title IT Professional

Title Detail Client Systems Administration Assoc Analyst

City Lakewood

Location Headquarters

State CO

Description Responsible for installation, configuration, administration and maintenance of systems such as PCs, mobility, messaging and desktop operating systems in a 24x7 enterprise environment. Participates in technical research, planning and documentation for assigned projects and issues. Assists in defining customer requirements to provide highly available, secure solutions. Participate in on-call rotations and after-hours work as required by system implementations, outages or upgrades.

As a Denver Post Top Workplaces award winner seven years in a row (2012-2018), FirstBank provides many great benefits for being a part of our family. From competitive salaries, employer-contributed retirement and health plans, some reduced fee banking services, paid time off, employer paid basic life insurance, short-term and long term disability policies, to holiday parties and more, you will be appreciated and made to feel at home at FirstBank.

FirstBank provides a high-paced work environment with different projects landing on your desk routinely. From building the back-end of new products, improving current products and designing internal systems, to managing our security systems, maintaining and improving infrastructure and much more, no week is the same. This is a challenging position that comes with great rewards.

#DCE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Participate in the evaluation and implementation of projects involving existing and new technical solutions;

•Participate in the implementation of the infrastructure for a new solution following procedures listed in the Infrastructure Department Policies and Procedures manual as well as the Information Protection Policy manual

•Maintain documentation of assigned systems, PC and printer hardware assets on an on-going basis; include documentation updates as an integral part of every project

•Troubleshoot hardware and software problems; coordinate resolution with internal technical resources and external vendors

•Provide escalation support for the Technical Support staff to assist in troubleshooting or problem resolution.

•Collaborate with other Technology staff and third party vendors as required for the implementation of new or upgrades to existing systems

•Monitor the capacity and performance of systems and make recommendations for improvements as necessary

•Follow change control procedures during new implementations and changes to existing systems

•Collaborate with the Security team to resolve findings from various audits

•Maintain knowledge of current and developing technologies, recommend evaluation of emerging technologies that would benefit the Infrastructure

•Communicate with management on the status of projects

•Perform other duties and projects as assigned

•Understand and comply with all provisions of the Safety in the Workplace policy

Salary Commensurate with Experience

Requirements MINIMUM QUALIFICATIONS OF POSITION

•Degreed personnel will have a minimum of two years related work experience

•Non-degreed personnel will have a minimum of three years related work experience

PREFERRED QUALIFICATIONS OF POSITION:

•Bachelor’s Degree in Computer Science or other technical field

KNOWLEDGE AND SKILLS

•Strong organizational skills with the ability to balance multiple projects and multiple tasks while meeting agreed upon objectives

•Good technical problem-solving skills

•Strong customer service skills; experience required

•Basic understanding of LAN protocols and technologies such as TCP/IP and Ethernet

•Basic understanding of data communication topologies and protocols

•Working knowledge of LAN hardware, such as servers, switches, and storage technologies

•Working knowledge of current Windows desktop operating system software

•Good working knowledge of directory technologies such as Microsoft Active Directory and LDAP

•Able to troubleshoot network services such as DHCP, DNS, SMTP, and FTP

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:

• Frequently remains stationary throughout a typical business day

• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

• Occasionally positions self to access drawers and shelves of various heights

• Frequently reaches for and handles paperwork and files

• Constantly communicates with customers, coworkers, and management in-person and on the phone

• Must be able to exchange accurate information

Work Hours Monday through Friday

Part Time No

  • FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • FirstBank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with FirstBank’s legal duty to furnish information. 41 CFR 60-I.35(c)