FirstBank Bilingual Telephone Loan Representative in Lakewood, Colorado
Requisition Number 18-1002
Post Date 8/27/2018
Title Headquarters Staff
Title Detail Bilingual Telephone Loan Representative
Description As a Denver Post Top Workplaces award winner seven years in a row (2012-2018), FirstBank provides many great benefits for being a part of our family. From competitive salaries, an employer contributed 401k and Employee Stock Ownership Plan, to annual holiday parties and more, you will be appreciated and feel at home at FirstBank.
The Bilingual Telephone Loan Representative helps the prospective borrowers determine which products fit their needs, answer questions, and guide them through the loan application. The representative will manage a pipeline of potential loans from lead generation through closing. They will gain an understanding of mortgage and other loan products that will assist in converting leads into loan applications. They will work closely with the team in order to move loans through the process. This individual will actively promote FirstBank and its core values, work as necessary to convert mortgage leads to applications, and applications to processing.
Essential Duties and Responsibilities:
Consult with borrowers about their financial needs and conduct loan interviews over the phone.
Convert interviews into applications and obtain preliminary documentation from borrowers.
Provide guidance to borrowers about loan details and next steps to ensure smooth transition.
Lock in rates and communicate to borrower for single point of contact.
Request new mortgage loan opportunities with both current and potential customers.
Perform follow-up work as necessary and other duties as assigned.
Position starts at $13.50 per hour plus commissions based on sales.
The position includes FirstBank Headquarters employee benefits such as: FirstBank Fitness Center, Craft Café and Deli, Game Room, 4th floor Rooftop Patio, RTD/Lightrail Eco Pass with free shuttle to work from Oak Street Station.
Welcome to FirstBank Incentive - As of April 2, 2018, full-time new hires will receive $500 and part-time new hires will receive $250 payable on the employee’s first paycheck. Certain restrictions may apply.
Candidate is required to be fluent in Spanish and English
Ability to multi-task
Ability to work in a team and as an individual
Customer service skills or experience
Knowledge and Skills:
Strong oral and written communication skills
Proficient problem solving skills
Proficient computer skills
o Focused on Microsoft Office, including Excel
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:
• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information
Work Hours Monday through Friday
Part Time No
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
FirstBank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with FirstBank’s legal duty to furnish information. 41 CFR 60-I.35(c)