FirstBank Analyst, Loan System Support in Lakewood, Colorado

Requisition Number 18-0934

Post Date 8/8/2018

Title Loan Operations Staff

Title Detail Analyst, Loan System Support

City Lakewood

Location Headquarters

State CO


We are Colorado’s largest locally owned bank and are still growing! We are seeking a well-rounded individual with an interest in lending and loan functions who possesses strong analytical and problem solving skills to join our expanding Loan Servicing area.

As a Denver Post Top Workplaces award winner seven years in a row (2012-2018), FirstBank provides many great benefits for being a part of our family. From employer-contributed retirement and health plans, some reduced fee banking services, paid time off, employer paid basic life insurance, short-term and long term disability policies, to holiday parties and more, you will be appreciated and made to feel at home at FirstBank.

The Loan Systems Support Analyst collaborates with Loan Operations project sponsors on project needs of the mortgage and consumer lending areas of the Bank. Individuals in this job assist and collaborate with business and technology teams in the research, evaluation, testing, implementation, support, and ongoing administration of consumer technology solutions for the company. This position will primarily be responsible for implementing and maintaining the Bank’s Loan Origination System (Encompass). The applicant should have a background in residential lending processing and compliance. Project work may vary over time and may involve working with different groups to develop solutions.

Essential Duties and Responsibilities

  • Attends project meetings as a subject matter expert on the various loan systems, and contributes to discussions on necessary changes as well as impacts to user, including any necessary research.

  • Works with project teams to plan and execute enhancements to loan systems, including identification of necessary changes to meet business goals and comply with regulations

  • Research and answer staff Encompass questions, and provide assistance and feedback to staff on procedural issues and questions

  • Assists with gathering information on system defects, prioritizing fixes of these defects, and communicating defects to IT and users.

  • Responsible for testing and implementing Encompass system quarterly and monthly releases to determine the impact of proposed changes

  • Serve as primary business administrator of the Encompass system which includes the ability to trouble shoot problems and make configuration changes (pending proper training).

  • Responsible for communicating (verbal and written) information on loan system updates effectively to various audiences.

  • Work as a subject matter expert for vendors, project sponsors, and project teams to effectively communicate system, process, and control requirements

  • Responsible for maintaining accurate and thorough documentation of important project information that may need to be referenced.

  • Effectively implement change management procedures to document loan origination system changes over time

  • Serve as subject matter expert during regulatory exams to gather and interpret data from system

  • Work closely with compliance subject matter expert to implement compliant processes in loan origination system

  • Work closely with training subject matter expert to develop effective training content for end users

  • Perform other duties and projects as assigned

  • Understand and comply with all provisions of the Safety in the Workplace policy

Salary commensurate with experience.


Minimum Qualifications of Position

Typically requires a bachelor’s degree in related field and a minimum of 3 years of related experience. A combination of post-high school education, job related certification and related experience equivalent to 7 years may be considered in lieu of minimum requirements.

Preferred Qualifications of Position

  • 2+ years in residential lending processing including a working knowledge of applicable regulations

  • Ability to learn quickly and manage multiple priorities in a fast-paced and rapidly changing environment

  • Ability to work independently and drive multiple small to medium tasks to completion simultaneously

  • Ability to provide outstanding customer service to all staff and management personnel

  • Robust understanding of loan processes from point of sale through servicing and secondary

  • 2+ years of experience as a proficient Ellie Mae Encompass user/administrator

  • Certified Encompass administrator preferred

Knowledge and Skills

  • Strong critical thinking analysis

  • Aptitude to learn quickly

  • Good knowledge of testing and documenting testing results

  • Organized and methodical approach to processes and of information gathering

  • Ability to translate customer needs into technology and process solutions while coping with rapidly changing information

  • Basic understanding of loan terminology and loan workflow interdependencies and relationships.

  • Maintains an awareness of First Bank's operational consumer loan processes and procedures

  • Effective time management, organization, and multi-tasking skills

Working Conditions and Physical Requirements

Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:

  • Frequently remains stationary throughout a typical business day

  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

  • Occasionally positions self to access drawers and shelves of various heights

  • Frequently reaches for and handles paperwork and files

  • Constantly communicates with customers, coworkers, and management in-person and on the phone

  • Must be able to exchange accurate information

Work Hours Monday through Friday

Salary $64,792.00

Part Time No

  • FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here at .

  • FirstBank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with FirstBank’s legal duty to furnish information. 41 CFR 60-I.35(c)