FirstBank Online Banking Representative in Lakewood, Colorado

Requisition Number 17-0999

Post Date 9/5/2017

Title Telephone Customer Service Representative

Title Detail Online Banking Representative

City Lakewood

Location Headquarters

State CO

Description As a Denver Post Top Workplaces award winner six years in a row (2012-2017), FirstBank provides many great benefits for being a part of our family. From competitive salaries, an employer-contributed 401k and Employee Stock Ownership Plan, to annual holiday parties and more, you will be appreciated and feel at home at FirstBank.

As an Online Banking Representative, you will be part of FirstBank’s primary channel for customer interaction. Using strong problem solving skills, these knowledgeable representatives perform similar duties as tellers, personal bankers, and new account representatives over the telephone, helping to make FirstBank as accessible as possible. Opportunities include assisting customers in online/mobile banking-related services, bill payment research, and technical troubleshooting.

Starting pay begins at $14.00 and may be negotiable based on relevant work experience.

Candidates must be friendly and outgoing and possess strong problem solving skills.

Requirements

Working Conditions and Physical Requirements

Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:

• Frequently remains stationary throughout a typical business day

• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

• Occasionally positions self to access drawers and shelves of various heights

• Frequently reaches for and handles paperwork and files

• Constantly communicates with customers, coworkers, and management in-person and on the phone

• Must be able to exchange accurate information

Work Hours May Include Saturdays

Salary $14.00

Part Time No

  • FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • FirstBank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with FirstBank’s legal duty to furnish information. 41 CFR 60-I.35(c)